Cookies Policy
Last updated: March 9, 2026
1. What are Cookies?
Cookies are small text files that websites store on your device (computer, tablet, or mobile) when you visit them. They allow the website to remember your actions and preferences over a period of time, so you don't have to re-enter them whenever you come back to the site or browse from one page to another.
2. What Cookies Do We Use?
2.1 Strictly Necessary Cookies
These cookies are essential for the operation of the platform and cannot be disabled. They are set in response to actions made by you, such as logging in, setting your preferences, or filling out forms.
| Cookie | Purpose | Duration |
|---|---|---|
| auth_token | Session authentication (JWT). Keeps you logged in | 7 days |
| session_id | Session identifier to maintain application state | Session |
| cookie_consent | Stores your cookie preferences | 12 months |
2.2 Functionality Cookies
These cookies allow the platform to offer enhanced functionality and personalization, such as remembering your time zone, the currently selected business, or the active communication channel.
| Cookie | Purpose | Duration |
|---|---|---|
| user_preferences | Interface preferences (language, timezone, theme) | 12 months |
| selected_business | Remembers the currently selected business | Session |
| inbox_filter | Filters applied in the inbox (channel, status) | Session |
2.3 Third-Party Cookies
External services we use may set their own cookies:
| Provider | Purpose | Policy |
|---|---|---|
| Stripe | Secure payment processing and fraud prevention | View policy |
| Meta (Facebook) | OAuth authentication for Instagram and Messenger | View policy |
| OAuth authentication for Google Calendar | View policy |
3. Local Storage
In addition to cookies, Inboxia uses browser local storage (localStorage) to save:
- Authentication token to keep the session active
- User interface preferences
- Cache data to improve application performance
Local storage works similarly to cookies but allows storing more data and has an indefinite duration until it is manually cleared or you log out.
4. How to Manage Cookies
You can control and manage cookies in several ways:
4.1 Browser settings
Most browsers allow you to manage cookies through their settings. You can:
- View stored cookies
- Delete specific cookies or all of them
- Block third-party cookies
- Set notifications when a cookie is placed
Note that if you disable essential cookies, some features of Inboxia may not work properly, such as authentication or session persistence.
4.2 Configuration links by browser
5. Legal Basis
The use of cookies is governed by:
- General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679
- Organic Law on Data Protection (LOPDGDD) — Organic Law 3/2018
- Law on Information Society Services (LSSI) — Law 34/2002, art. 22.2
Strictly necessary cookies are based on legitimate interest. Functionality and third-party cookies require your prior consent.
6. Updates
We may update this Cookies Policy periodically. We recommend reviewing it regularly. Any changes will be effective upon posting on this page.
7. Contact
If you have questions about our cookies policy:
- Email: agent@inbox-ia.com
- Website: https://inbox-ia.com