InBoxIA

Terms of Use

Last updated: September 25, 2026

1. Acceptance of Terms

By registering, accessing or using the InBoxIA platform (app.inbox-ia.com), you agree to be bound by these Terms of Use. If you do not agree to any of these terms, you must not use the service.

These terms constitute a legal agreement between you (the “User”) and InBoxIA (the “Service”, the “Platform”).

2. Description of the Service

InBoxIA is an AI-powered automated customer service SaaS (Software as a Service) platform that allows you to:

  • Create and configure customizable AI agents (sales, support, receptionist) that handle conversations autonomously or assisted
  • Manage a unified omnichannel inbox that integrates WhatsApp, Instagram DMs and Facebook Messenger into a single dashboard
  • Train the agents with your business's own knowledge base (PDFs, URLs, FAQs)
  • Automate appointment and booking management with Google Calendar synchronization
  • Use a multi-agent orchestrator that automatically selects the most suitable agent based on the query
  • Process rich media: image analysis (Vision), audio transcription (Whisper) and document OCR
  • Manage and schedule social media content publishing through our Social Hub module, connecting with 30+ platforms including YouTube, TikTok, Instagram, Facebook, LinkedIn, X (Twitter), Pinterest, Reddit, Threads, Bluesky, Discord, Telegram, Mastodon, Twitch, Medium, and others

3. Registration and Account

3.1 Requirements

  • You must be over 16 years old to use InBoxIA
  • You must provide truthful and updated information when registering
  • You are responsible for maintaining the confidentiality of your password
  • An account is personal and non-transferable

3.2 Account responsibility

You are responsible for all activities that occur under your account, including actions performed by your AI agents, messages sent to your customers, and the use of connected integrations.

4. Plans and Payments

4.1 Subscription plans

InBoxIA offers several subscription plans with different levels of functionality:

  • Basic Plan: 1 AI agent, limited channels
  • Pro Plan: Multiple agents, multi-channel
  • Elite Plan: 7 Agents, multi-agent orchestrator and all features

Updated pricing details and features are available on our pricing page.

4.2 Trial period

InBoxIA may offer a free trial period. At the end of the trial period, you must choose a paid plan to continue using the service. Features will automatically be limited if no payment is made.

4.3 Billing

  • Payments are processed through Stripe, a PCI-DSS certified payment processor
  • Subscriptions automatically renew at the beginning of each billing cycle
  • You can change your plan or cancel your subscription at any time from your dashboard
  • Cancellations of subscription plans are effective at the end of the current billing period. No prorated refunds are issued
  • Phone numbers have their own subscription and their own activation, cancellation and usage terms, described in section 14

5. Acceptable Use

When using InBoxIA, you agree to:

5.1 Obligations

  • Comply with all applicable laws and regulations, including GDPR and data protection regulations
  • Obtain the consent of your customers before processing their data through InBoxIA
  • Comply with the use policies of the third-party platforms you connect (Meta, WhatsApp, Google, YouTube, TikTok, LinkedIn, X, Pinterest, Reddit, and others)
  • Inform your customers that they may be interacting with an AI agent
  • Respect the 24-hour messaging windows of Meta for Instagram and Messenger

5.2 Prohibitions

It is expressly prohibited to:

  • Use InBoxIA to send spam, unsolicited messages or bulk commercial content
  • Send content that is illegal, defamatory, threatening, pornographic or inciting hatred
  • Attempt to unauthorized access to other users' accounts or InBoxIA's systems
  • Perform reverse engineering, decompile or attempt to discover the source code of the platform
  • Use the platform to impersonate the identity of other persons or entities
  • Train the AI agent to provide professional medical, legal or financial information without the corresponding qualifications
  • Deliberately exceed the limits of your plan through automations or alternative methods
  • Create multiple accounts to bypass restrictions or obtain additional trial periods

6. Third-Party Integrations

6.1 WhatsApp

Integration with WhatsApp is done through Meta's official WhatsApp Business Platform (Cloud API). By connecting your WhatsApp Business account, you accept the WhatsApp Business Platform Terms and the WhatsApp Terms of Service. InBoxIA is not responsible for suspensions or blocks of your WhatsApp account resulting from violating their policies.

6.2 Instagram and Facebook (Meta)

InBoxIA uses the official Meta Platforms APIs to access and process messages on Instagram and Messenger, as well as to publish and schedule content on Instagram and Facebook pages through the Social Hub module. By connecting these platforms, you accept Meta Policies, the Meta Platform Terms and the Meta Developer Policies. It is your responsibility to have a valid professional Instagram account and/or Facebook page. You are responsible for the content you publish through InBoxIA on these platforms.

6.3 YouTube (Google)

InBoxIA uses the YouTube API Services to connect your YouTube channel and manage video publishing through the Social Hub module. By connecting YouTube, you agree to be bound by the YouTube Terms of Service and the Google Privacy Policy. You can revoke InBoxIA's access at any time from your Google Security Settings. InBoxIA is not responsible for restrictions, strikes or blocks applied by YouTube to your channel as a result of the content you publish.

6.4 TikTok

InBoxIA uses the official TikTok API to connect your account and manage content publishing through the Social Hub module. By connecting TikTok, you accept the TikTok Terms of Service, the TikTok Privacy Policy and the TikTok API Developer Terms of Service. InBoxIA accesses your profile data, the ability to publish videos, and post metrics on your behalf. You can revoke access at any time from your TikTok account settings. InBoxIA does not store or share your TikTok data with any third parties other than TikTok itself and the infrastructure providers described in our Privacy Policy.

6.5 LinkedIn

InBoxIA uses the official LinkedIn APIs to connect your personal profile or company page and publish content through the Social Hub module. By connecting LinkedIn, you accept the LinkedIn User Agreement and the LinkedIn Privacy Policy. You can revoke access from your LinkedIn account settings.

6.6 X (Twitter)

InBoxIA uses the official X API to connect your account and publish content through the Social Hub module. By connecting X, you accept the X Terms of Service, the X Privacy Policy and the X Developer Agreement. You are responsible for the content you publish through InBoxIA.

6.7 Pinterest

InBoxIA uses the official Pinterest API to connect your account and manage pins through the Social Hub module. By connecting Pinterest, you accept the Pinterest Terms of Service and the Pinterest Privacy Policy.

6.8 Reddit

InBoxIA uses the official Reddit API to connect your account and publish content. By connecting Reddit, you accept the Reddit User Agreement and the Reddit Privacy Policy.

6.9 Threads (Meta)

InBoxIA uses the official Threads API to connect your account and publish content. By connecting Threads, you accept the Threads Terms of Use and the Meta Privacy Policy.

6.10 Other social networks and platforms

InBoxIA's Social Hub module also supports connection with other platforms, including but not limited to: Bluesky, Discord, Slack, Telegram, Mastodon, Twitch, Medium, Dev.to, Hashnode, WordPress, Dribbble, Lemmy, VK, Kick, Google My Business, Farcaster, Nostr and others. By connecting any of these platforms, you accept their respective terms of service and privacy policies. It is your responsibility to comply with each platform's rules and policies regarding the content you publish through InBoxIA. InBoxIA is not responsible for the suspension, restriction or deletion of your account on any third-party platform resulting from your use of the service.

6.11 Google Calendar

The Google Calendar synchronization uses the official Google API. By connecting your calendar, you authorize InBoxIA to read and create events on your behalf. You can revoke this access at any time from your Google account settings.

6.12 OpenAI

InBoxIA uses artificial intelligence models from OpenAI (GPT-4, Whisper, Vision) to generate responses, transcribe audios, and analyze images. The AI-generated responses are indicative, and InBoxIA does not guarantee their accuracy or completeness.

6.13 General integration liability

InBoxIA acts as a technology intermediary that facilitates connection with third-party platforms through their official APIs. InBoxIA does not guarantee the continued availability of these integrations, as they depend on the policies and technical decisions of each platform. Changes made by third-party platforms to their APIs, terms or policies may affect the functionality available in InBoxIA, and shall not give rise to any refund or compensation. You are solely responsible for the content you publish or manage through InBoxIA on any third-party platform.

7. Intellectual Property

7.1 InBoxIA's property

The InBoxIA platform, including its code, design, features, brand, logo, and content, is the exclusive property of InBoxIA and is protected by intellectual property laws.

7.2 Your content

You retain ownership of all data, documents, knowledge base, and content you upload to InBoxIA. By using the service, you grant us a limited, non-exclusive license to process such content for the sole purpose of providing the contracted service.

8. Referral Program

  • Each user receives a unique referral code
  • Commissions are generated when a referred user subscribes to a paid plan
  • InBoxIA reserves the right to void commissions earned through fraudulent practices
  • Commission withdrawals are subject to verification and may take up to 15 business days

9. Limitation of Liability

  • InBoxIA is provided “as is”. We do not guarantee uninterrupted or error-free operation
  • We are not responsible for the AI-generated responses, as these depend on the agent's configuration and the knowledge base provided by the user
  • We are not responsible for the availability of third-party services (WhatsApp, Meta, Google, OpenAI, Stripe)
  • We are not liable for indirect damages, loss of profits, or data loss resulting from the use of the service
  • Our total liability is limited to the amount paid by the user in the last 12 months

10. Suspension and Cancellation

10.1 By the user

You can cancel your account at any time. Upon cancellation, all channels will be automatically disconnected, and your conversations will no longer be processed. Your data will be retained for 30 days in case you wish to reactivate your account, after which it will be permanently deleted.

10.2 By InBoxIA

We reserve the right to suspend or cancel your account if:

  • You violate these Terms of Use
  • You use the platform for illegal or fraudulent activities
  • Your use of the service harms other users or the InBoxIA infrastructure
  • The collection of your subscription cannot be carried out after multiple attempts

11. Data Deletion

In accordance with Meta policies and GDPR, we offer a data deletion mechanism. You can request the complete deletion of your data by sending an email to agent@inbox-ia.com or using the “Delete account” option in your profile settings. The deletion will include:

  • Account and profile data
  • Conversations and messages
  • Knowledge base and documents
  • Agent and business configurations
  • Third-party tokens and connections

12. Modifications

We reserve the right to modify these Terms of Use. We will notify you of any significant changes at least 30 days in advance via the platform or by email. Continued use of the service following the notification constitutes acceptance of the new terms.

13. Governing Law

These terms are governed by Spanish law. For the resolution of any dispute, the parties submit to the Courts and Tribunals of the city of the service provider's domicile, unless applicable legislation establishes a different jurisdiction.

14. Phone Numbers and Calling Service

This section applies, in addition to the rest of these Terms, to purchasing phone numbers and using calls and SMS through InBoxIA. In case of conflict, this section prevails.

14.1 What the service is and who provides it

InBoxIA provides virtual phone numbers (mainly United States numbers) that you can use from the platform to receive calls (in the app, forwarded to another phone or to voicemail), make calls from the web app phone and, where the country allows it, send and receive SMS. Telephone connectivity is provided by our supplier Telnyx LLC (United States). Calls from the app require an internet connection and a browser with microphone support.

The number service is intended as a complementary line and does not replace a primary telephone line.

Before you purchase a number we show you its contract summary (price, included credits, how calls are charged, duration, cancellation and withdrawal), and we also email it to you with the purchase confirmation.

14.2 Who the service is for

The number service can be purchased by anyone, consumers and businesses alike. If you are a consumer, you also have the rights granted to you by consumer law (including the right of withdrawal, section 14.8), which prevail over any contrary clause in these Terms.

14.3 Price, credits and how each call is charged

  • Each number has a recurring fee (monthly or yearly) and a one-off setup fee. Both are shown before payment, with any applicable taxes.
  • Calls are paid with credits: €1 = 1,000 credits. Each number includes an amount of credits per billing period, shown at purchase. Included credits renew at the start of each period and do not roll over.
  • You can top up credits in fixed packs (currently €5, €10, €20 and €50, plus applicable taxes). Topped-up credits do not expire while the number is active and are used after the included credits.
  • The price per minute depends on the call destination and is shown in the app, in credits and its equivalent in euros, before each outbound call, together with the call connection fee and the minutes of conversation your credits cover. Inbound calls and forwarded calls use credits according to the number's rate (its country and type; inbound calls to toll-free numbers have their own rate) and the forwarding destination's rate.
  • Each answered call is charged per second of conversation plus a call connection fee equal to one minute's price for that destination, which covers the call set-up cost our supplier bills us. The amount is rounded to the nearest credit, never up. For example, at 31 credits/min a 20-second call costs 31 + 10 = 41 credits (≈ €0.04). Unanswered calls do not use credits, and inbound calls are only charged from the moment they are answered (in the app, on the forwarding phone or by voicemail), with the same connection fee.
  • We notify you by email when 80% of the included credits have been used. When no credits remain, the number cannot make or receive calls until you top up. Additional usage is never billed without a prior top-up.

14.4 Unavailable destinations

For security and fraud prevention, calls to premium-rate or special-rate numbers (for example premium, pay-per-call services, satellite or personal numbers) and to destinations whose per-minute cost exceeds our technical limit are not allowed. The app tells you before calling if a destination is not available.

14.5 Emergency calls

The service does NOT allow calls to emergency numbers (112, 911 or others). You must always keep another means (for example a mobile or landline phone) to contact emergency services.

14.6 Number continuity

  • The number remains assigned to your account while its subscription is paid and you use it in accordance with these Terms. The assignment does not give you ownership of the number: numbering belongs to the relevant numbering plan and is managed by our supplier.
  • We will only change or withdraw a number for reasons outside our control (for example a regulator's or supplier's requirement) or due to use contrary to these Terms. In other cases we will notify you as early as possible and offer an alternative number.
  • If you want to take the number to another carrier (porting), write to us: we will process the request according to the requirements of the receiving carrier and of our supplier.

14.7 Cancellation and non-payment

  • You can cancel a number at any time from your dashboard. Cancellation is immediate: the number stops working at that moment and is released at the supplier. The fee for the current period is not prorated.
  • If you request it in writing (to agent@inbox-ia.com) within 30 days of cancellation, we will refund your unused topped-up credits to the same payment method. Credits included in the fee are not refundable.
  • If a subscription payment fails, outbound calls are suspended (inbound calls keep working) and we notify you by email on each retry. If payment is not settled when the retries end, the subscription is cancelled and the number is released. A released number may be reassigned to third parties, so we cannot guarantee it can be recovered.

14.8 Right of withdrawal (consumers only)

You have the right to withdraw from the number contract within 14 calendar days without giving any reason. The withdrawal period expires 14 calendar days after the day the contract is concluded (the payment date), at 23:59 mainland Spain time.

To exercise it, inform us of your decision by an unequivocal statement: with the “Withdraw” button shown in the number's panel during the withdrawal period, or by email to agent@inbox-ia.com (Active Network Global SL, C/ Decano Manuel Dominguez 12, 29140 Málaga, Spain). You may use the model form below, but it is not obligatory. If you withdraw from the panel, we will send you an acknowledgement of receipt by email without delay. It is enough to send your communication before the period expires.

Effects. We will reimburse the payments received from you without undue delay and in any event within 14 calendar days of being informed, using the same means of payment, at no cost to you. Because you expressly requested that the number be activated immediately, you will pay us an amount proportionate to the part of the service already provided until you informed us, in comparison with the full coverage of the contract: the share of the periodic fee for the days elapsed in the period, the included credits you have used, and the one-off setup fee, which corresponds to the number activation already performed. Topped-up credits you have not used are also refunded. On withdrawal, the number is cancelled and released.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

  • To Active Network Global SL, C/ Decano Manuel Dominguez 12, 29140 Málaga, Spain · agent@inbox-ia.com:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: phone number [number]
  • Ordered on/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate. Arts. 102 to 108 of Spanish Royal Legislative Decree 1/2007.

14.9 Acceptable use of the calling service

In addition to section 5, you agree not to:

  • Make automated or bulk calls (automatic or predictive dialers, recorded or artificial voices) without the prior consent required by law, or send unsolicited commercial communications.
  • Falsify or spoof the number displayed on your calls, or use the number for fraud, scams or deception.
  • Resell, assign or sublet the service or the numbers, carry third-party traffic, generate artificial traffic to produce charges, or keep calls running continuously for more than 4 hours in 24 hours.
  • Purchase numbers without using them or to hoard them.
  • Generate traffic patterns our supplier penalizes, such as a high proportion of very short calls or of calls abandoned before being answered.

If you make commercial calls, you are solely responsible for complying with the law of the called party's country, including: in the United States, the Telephone Consumer Protection Act, FCC rules and the National Do Not Call Registry; in Mexico, the Federal Consumer Protection Law and the Public Registry to Avoid Advertising (REPEP); in Spain, art. 66 of Law 11/2022 on Telecommunications, art. 96 of Royal Legislative Decree 1/2007 and the GDPR. We may suspend the calling service, without refund of amounts already used, if you breach this section, and pass on to you any surcharges or penalties our supplier applies to us because of that use.

14.10 Recordings, voicemail and call data

If you enable recording or voicemail, your callers' calls are recorded and, if you request it, transcribed. For that data you are the data controller and InBoxIA acts as processor: you must inform your callers and, where the law requires it (for example in some US states requiring all-party consent), obtain their consent. The recording notice we provide is an aid and does not replace that obligation. Telnyx acts as sub-processor in the United States. We keep call records (origin, destination, duration and cost) for billing and handling claims. More information in our Privacy Policy.

14.11 WhatsApp and other third-party services

You may use your number to verify a WhatsApp Business account or other services. Verification is decided and performed by the third party (for example Meta), so we cannot guarantee it. If the number is cancelled or released, you may lose access to those services.

14.12 Availability and changes to the calling service terms

The service depends on our supplier, carrier networks and your internet connection, and is provided without a service level commitment. We will notify you of any change to the prices or terms of the calling service at least one month in advance; if you disagree, you may cancel the number before the change applies, at no additional cost.

15. Contact

For any inquiries regarding these Terms of Use: