1. Acceptance of Terms

By registering, accessing or using the InBoxIA platform (app.inbox-ia.com), you agree to be bound by these Terms of Use. If you do not agree to any of these terms, you must not use the service.

These terms constitute a legal agreement between you (the “User”) and InBoxIA (the “Service”, the “Platform”).

2. Description of the Service

InBoxIA is an AI-powered automated customer service SaaS (Software as a Service) platform that allows you to:

Create and configure customizable AI agents (sales, support, receptionist) that handle conversations autonomously or assisted
Manage a unified omnichannel inbox that integrates WhatsApp, Instagram DMs and Facebook Messenger into a single dashboard
Train the agents with your business's own knowledge base (PDFs, URLs, FAQs)
Automate appointment and booking management with Google Calendar synchronization
Use a multi-agent orchestrator that automatically selects the most suitable agent based on the query
Process rich media: image analysis (Vision), audio transcription (Whisper) and document OCR
Manage and schedule social media content publishing through our Social Hub module, connecting with 30+ platforms including YouTube, TikTok, Instagram, Facebook, LinkedIn, X (Twitter), Pinterest, Reddit, Threads, Bluesky, Discord, Telegram, Mastodon, Twitch, Medium, and others

3. Registration and Account

3.1 Requirements

You must be over 16 years old to use InBoxIA
You must provide truthful and updated information when registering
You are responsible for maintaining the confidentiality of your password
An account is personal and non-transferable

3.2 Account responsibility

You are responsible for all activities that occur under your account, including actions performed by your AI agents, messages sent to your customers, and the use of connected integrations.

4. Plans and Payments

4.1 Subscription plans

InBoxIA offers several subscription plans with different levels of functionality:

Basic Plan: 1 AI agent, limited channels
Pro Plan: Multiple agents, multi-channel
Elite Plan: 7 Agents, multi-agent orchestrator and all features

Updated pricing details and features are available on our pricing page.

4.2 Trial period

InBoxIA may offer a free trial period. At the end of the trial period, you must choose a paid plan to continue using the service. Features will automatically be limited if no payment is made.

4.3 Billing

Payments are processed through Stripe, a PCI-DSS certified payment processor
Subscriptions automatically renew at the beginning of each billing cycle
You can change your plan or cancel your subscription at any time from your dashboard
Cancellations are effective at the end of the current billing period. No prorated refunds are issued

5. Acceptable Use

When using InBoxIA, you agree to:

5.1 Obligations

Comply with all applicable laws and regulations, including GDPR and data protection regulations
Obtain the consent of your customers before processing their data through InBoxIA
Comply with the use policies of the third-party platforms you connect (Meta, WhatsApp, Google, YouTube, TikTok, LinkedIn, X, Pinterest, Reddit, and others)
Inform your customers that they may be interacting with an AI agent
Respect the 24-hour messaging windows of Meta for Instagram and Messenger

5.2 Prohibitions

It is expressly prohibited to:

Use InBoxIA to send spam, unsolicited messages or bulk commercial content
Send content that is illegal, defamatory, threatening, pornographic or inciting hatred
Attempt to unauthorized access to other users' accounts or InBoxIA's systems
Perform reverse engineering, decompile or attempt to discover the source code of the platform
Use the platform to impersonate the identity of other persons or entities
Train the AI agent to provide professional medical, legal or financial information without the corresponding qualifications
Deliberately exceed the limits of your plan through automations or alternative methods
Create multiple accounts to bypass restrictions or obtain additional trial periods

6. Third-Party Integrations

6.1 WhatsApp

Integration with WhatsApp is done through Meta's official WhatsApp Business Platform (Cloud API). By connecting your WhatsApp Business account, you accept the WhatsApp Business Platform Terms and the WhatsApp Terms of Service. InBoxIA is not responsible for suspensions or blocks of your WhatsApp account resulting from violating their policies.

6.2 Instagram and Facebook (Meta)

InBoxIA uses the official Meta Platforms APIs to access and process messages on Instagram and Messenger, as well as to publish and schedule content on Instagram and Facebook pages through the Social Hub module. By connecting these platforms, you accept Meta Policies, the Meta Platform Terms and the Meta Developer Policies. It is your responsibility to have a valid professional Instagram account and/or Facebook page. You are responsible for the content you publish through InBoxIA on these platforms.

6.3 YouTube (Google)

InBoxIA uses the YouTube API Services to connect your YouTube channel and manage video publishing through the Social Hub module. By connecting YouTube, you agree to be bound by the YouTube Terms of Service and the Google Privacy Policy. You can revoke InBoxIA's access at any time from your Google Security Settings. InBoxIA is not responsible for restrictions, strikes or blocks applied by YouTube to your channel as a result of the content you publish.

6.4 TikTok

InBoxIA uses the official TikTok API to connect your account and manage content publishing through the Social Hub module. By connecting TikTok, you accept the TikTok Terms of Service, the TikTok Privacy Policy and the TikTok API Developer Terms of Service. InBoxIA accesses your profile data, the ability to publish videos, and post metrics on your behalf. You can revoke access at any time from your TikTok account settings. InBoxIA does not store or share your TikTok data with any third parties other than TikTok itself and the infrastructure providers described in our Privacy Policy.

6.5 LinkedIn

InBoxIA uses the official LinkedIn APIs to connect your personal profile or company page and publish content through the Social Hub module. By connecting LinkedIn, you accept the LinkedIn User Agreement and the LinkedIn Privacy Policy. You can revoke access from your LinkedIn account settings.

6.6 X (Twitter)

InBoxIA uses the official X API to connect your account and publish content through the Social Hub module. By connecting X, you accept the X Terms of Service, the X Privacy Policy and the X Developer Agreement. You are responsible for the content you publish through InBoxIA.

6.7 Pinterest

InBoxIA uses the official Pinterest API to connect your account and manage pins through the Social Hub module. By connecting Pinterest, you accept the Pinterest Terms of Service and the Pinterest Privacy Policy.

6.8 Reddit

InBoxIA uses the official Reddit API to connect your account and publish content. By connecting Reddit, you accept the Reddit User Agreement and the Reddit Privacy Policy.

6.9 Threads (Meta)

InBoxIA uses the official Threads API to connect your account and publish content. By connecting Threads, you accept the Threads Terms of Use and the Meta Privacy Policy.

6.10 Other social networks and platforms

InBoxIA's Social Hub module also supports connection with other platforms, including but not limited to: Bluesky, Discord, Slack, Telegram, Mastodon, Twitch, Medium, Dev.to, Hashnode, WordPress, Dribbble, Lemmy, VK, Kick, Google My Business, Farcaster, Nostr and others. By connecting any of these platforms, you accept their respective terms of service and privacy policies. It is your responsibility to comply with each platform's rules and policies regarding the content you publish through InBoxIA. InBoxIA is not responsible for the suspension, restriction or deletion of your account on any third-party platform resulting from your use of the service.

6.11 Google Calendar

The Google Calendar synchronization uses the official Google API. By connecting your calendar, you authorize InBoxIA to read and create events on your behalf. You can revoke this access at any time from your Google account settings.

6.12 OpenAI

InBoxIA uses artificial intelligence models from OpenAI (GPT-4, Whisper, Vision) to generate responses, transcribe audios, and analyze images. The AI-generated responses are indicative, and InBoxIA does not guarantee their accuracy or completeness.

6.13 General integration liability

InBoxIA acts as a technology intermediary that facilitates connection with third-party platforms through their official APIs. InBoxIA does not guarantee the continued availability of these integrations, as they depend on the policies and technical decisions of each platform. Changes made by third-party platforms to their APIs, terms or policies may affect the functionality available in InBoxIA, and shall not give rise to any refund or compensation. You are solely responsible for the content you publish or manage through InBoxIA on any third-party platform.

7. Intellectual Property

7.1 InBoxIA's property

The InBoxIA platform, including its code, design, features, brand, logo, and content, is the exclusive property of InBoxIA and is protected by intellectual property laws.

7.2 Your content

You retain ownership of all data, documents, knowledge base, and content you upload to InBoxIA. By using the service, you grant us a limited, non-exclusive license to process such content for the sole purpose of providing the contracted service.

8. Referral Program

Each user receives a unique referral code
Commissions are generated when a referred user subscribes to a paid plan
InBoxIA reserves the right to void commissions earned through fraudulent practices
Commission withdrawals are subject to verification and may take up to 15 business days

9. Limitation of Liability

InBoxIA is provided “as is”. We do not guarantee uninterrupted or error-free operation
We are not responsible for the AI-generated responses, as these depend on the agent's configuration and the knowledge base provided by the user
We are not responsible for the availability of third-party services (WhatsApp, Meta, Google, OpenAI, Stripe)
We are not liable for indirect damages, loss of profits, or data loss resulting from the use of the service
Our total liability is limited to the amount paid by the user in the last 12 months

10. Suspension and Cancellation

10.1 By the user

You can cancel your account at any time. Upon cancellation, all channels will be automatically disconnected, and your conversations will no longer be processed. Your data will be retained for 30 days in case you wish to reactivate your account, after which it will be permanently deleted.

10.2 By InBoxIA

We reserve the right to suspend or cancel your account if:

You violate these Terms of Use
You use the platform for illegal or fraudulent activities
Your use of the service harms other users or the InBoxIA infrastructure
The collection of your subscription cannot be carried out after multiple attempts

11. Data Deletion

In accordance with Meta policies and GDPR, we offer a data deletion mechanism. You can request the complete deletion of your data by sending an email to agent@inbox-ia.com or using the “Delete account” option in your profile settings. The deletion will include:

Account and profile data
Conversations and messages
Knowledge base and documents
Agent and business configurations
Third-party tokens and connections

12. Modifications

We reserve the right to modify these Terms of Use. We will notify you of any significant changes at least 30 days in advance via the platform or by email. Continued use of the service following the notification constitutes acceptance of the new terms.

13. Governing Law

These terms are governed by Spanish law. For the resolution of any dispute, the parties submit to the Courts and Tribunals of the city of the service provider's domicile, unless applicable legislation establishes a different jurisdiction.

14. Contact

For any inquiries regarding these Terms of Use:

Email: agent@inbox-ia.com
Web: https://inbox-ia.com
Address: ACTIVENETWORK GLOBAL SL, C/ Decano Manuel Dominguez 12, 29140 Málaga, Spain