Every comment,
a customer in your DMs.
Someone comments “GUIDE” and InBoxIA replies under the comment and sends the private message with your link, your PDF or your discount. With AI on every plan, follow check and Instagram, Facebook and Threads.
No card · AI included · Cancel anytime
What is Social Chat?
Social Chat is the InBoxIA tool that answers comments on Instagram, Facebook and Threads by itself and sends a private message to whoever commented. You pick a word, you write the reply and the message, and from then on every comment with that word gets its answer in seconds.
Why it matters: a comment is a hand raised. If you answer an hour later, that person has already scrolled on. Answering at once, in public and in private, turns a comment into a conversation, and a conversation into a sale, a booking or a lead.
How do I send a DM to everyone who comments a word?
Four steps, no code.
- 1
Create your account and connect your network
Sign up for free and connect your Instagram professional account, your Facebook page or Threads from Social Hub.
- 2
Choose the word and the reply
In Social Chat click “Create reply”, type the words (GUIDE, PRICE, INFO…) and what is answered under the comment.
- 3
Add the private message with your link
Write the private message the commenter receives: your link, PDF, discount or booking. If you want, turn on “Only if they follow me”.
- 4
Ask for it in your post
Write in the post or the video: “Comment GUIDE and I’ll DM it to you”. Turn the channel on and save. From then on it replies by itself.
What does Social Chat do?
Everything here works today. Nothing is “coming soon”.
Public reply + private message
Replies under the comment so everyone sees it and, at the same time, messages that person privately with what they asked for.
AI included, free plan too
Comments without your word are answered by an AI with your tone, length and what you tell it about your business. No add-on to buy.
“Only if they follow me”, verified
On Instagram it asks them to reply, really checks they follow you and only then sends the gift. If they don’t, it sends your profile.
If the AI is unsure, it leaves it to you
If the AI isn’t sure or its reply contains a banned word, it doesn’t publish: it goes to “Waiting for you” with a draft so you decide.
Per post, scheduled ones too
Each reply works on all your posts or only on the ones you pick, including those still in the calendar: they switch on when published.
Instagram and Facebook at once
With “Apply to Facebook too”, what you set up for Instagram is copied to the same business’s Facebook page. Threads gets public replies.
Your videos already end asking for the comment
If Social Hub’s Director makes your videos, the “Comment GUIDE and I’ll DM it” ending comes from your own reply. Content and reply in one place.
No comment gets lost
We get Meta’s notice instantly and also check your posts in case a notice never arrives. Every failure is explained in the activity log.
How do I give the gift only to people who follow me?
Turn on “Only if they follow me” in an Instagram reply. Social Chat doesn’t take their word for it: it asks Instagram.
- 1They comment your word and you reply in public.
- 2They get a DM: “Reply and I’ll send it”.
- 3When they reply, we check with Instagram if they follow you.
- 4If they do, they get the gift instantly.
- 5If not, we send your profile and remind them up to 3 times.
Social Chat or ManyChat: what changes?
Only facts we can show. ManyChat’s, from its own pricing page.
| Feature | InBoxIA Social Chat | ManyChat |
|---|---|---|
| Free people a month | 50, twice as many | 25 active contacts |
| AI replies on the free plan | Yes, on every plan | Manychat AI from the Pro plan |
| Price of each extra person | From €0.005 (€100 pack = 20,000 people) | $0.10 Essential · $0.05 Pro · $0.025 Business · $0.004 Advanced |
| What happens when the allowance ends | Continues with your balance; with no balance it stops. Never an unexpected bill | Continues and charges an overage per contact (you can set a cap) |
| Replies to Threads comments | Yes | Not among its channels |
| Creates and publishes the content (posts, reels, avatar videos) | Yes, with Social Hub on 30+ networks | No: it is a messaging tool |
| Currency | Euros | US dollars, taxes not included |
ManyChat data from its official pricing page, checked on November 10, 2026, monthly billing. ManyChat is a trademark of its owner; InBoxIA has no relationship with it.
How much does it cost to answer comments automatically?
Start free with 50 people a month. Need more? Buy a pack of people: the bigger the pack, the less each person costs. They never expire.
Free
€0 /month
50 people every month
- Keyword replies + private message
- AI for everything else
- “Only if they follow me”
- No card
Pack
€10
250 people
Each one: €0.04
- One-off payment, never expire
- Each person counts once a month
- If the reply doesn’t go out, it doesn’t count
Pack
€30
2,500 people
Each one: €0.012
- One-off payment, never expire
- Each person counts once a month
- If the reply doesn’t go out, it doesn’t count
Pack
€100
20,000 people
Each one: €0.005
- One-off payment, never expire
- Each person counts once a month
- If the reply doesn’t go out, it doesn’t count
What you pay is what you get: no fee on top. Without packs, each extra person costs €0.04 from your Social Hub balance; with no balance it stops, never a surprise bill.
Why choose InBoxIA Social Chat?
You pay per person, not per message
Whoever comments and gets the reply, the DM and the gift counts once a month, however many messages you exchange.
If it doesn’t go out, it doesn’t count
If the reply couldn’t be published, that person uses neither your allowance nor your balance. You only pay for what actually went out.
You always see what you spend
A counter on screen: people served, people left, your balance and how many more it pays for. And a top-up button.
An AI that knows when to stay quiet
You tell it what to know and which words it can’t use. It adds no links unless you allow it, and leaves what it isn’t sure about to you.
All your marketing in one place
The same dashboard creates your posts, schedules and publishes them, and answers whoever comments. No need to glue three tools together.
Built in Spanish, for local businesses
Screens, help and replies in Spanish from day one, priced in euros. And you choose the language the AI replies in.
What can I offer with “Comment and I’ll DM you”?
Ideas by type of business.
Creators and coaches
“Comment GUÍA and get the PDF or the masterclass”
Online stores
“Comment PRECIO and get the product link with a discount”
Clinics and beauty
“Comment CITA and get the booking link”
Restaurants
“Comment MENÚ and get the menu and the booking”
Real estate
“Comment INFO and get the property sheet”
Academies and gyms
“Comment PRUEBA and get the free trial class”
What do I need before starting?
- An Instagram professional account (business or creator), or a Facebook page. Threads works with your Threads profile.
- For private messages on Instagram, allow tools to access your messages: Instagram app → Settings → Messages and story replies → Message controls → Connected tools → Allow access to messages. Instagram help
- Nothing else: no code, no flow builder, no card for the free plan.
Frequently asked questions
What is InBoxIA Social Chat?
Social Chat is the InBoxIA tool that automatically replies to comments on Instagram, Facebook and Threads and, on Instagram and Facebook, sends a private message to the person who commented. It works with keyword replies, an AI assistant for everything else and an optional follow check.
Is Social Chat a ManyChat alternative?
Yes. It covers the comment-to-DM flow that ManyChat is known for, adds AI replies on every plan including the free one, and lives in the same dashboard where you create and publish your content with Social Hub.
How much does Social Chat cost?
It is free for 50 people a month. For more, buy a pack of people that never expires: €10 = 250 people, €30 = 2,500 and €100 = 20,000. Without packs, each extra person costs €0.04 from your balance.
What counts as a person?
A person is someone Social Chat served during the month: the public reply, the private message, the follow question and the gift all count once. If the same person comments again that month, it doesn’t count again. If the reply could not be sent, it doesn’t count.
What happens if I run out of people and balance?
Social Chat stops answering new people and tells you why on screen. People already served this month keep being answered. Top up your wallet and it continues. There is never an unexpected bill.
How does “Only if they follow me” work?
On Instagram, Social Chat replies to the comment and asks the person by private message to reply. When they reply, it checks with Instagram whether they follow you. If they do, it sends the gift; if not, it sends your profile link and reminds them up to three times.
Why is my Instagram account not sending the private message?
Instagram lets tools send private messages only if the account allows it. In the Instagram app of that account, go to Settings, Messages and story replies, Message controls, Connected tools, and turn on Allow access to messages. Social Chat shows this reason in the activity log when it happens.
Which networks does Social Chat work on?
Instagram (public reply, private message and follow check), Facebook pages (public reply and private message) and Threads (public reply). You need an Instagram professional account (business or creator).
Does the AI publish anything without control?
No. You set the tone, length, language, what it must know and banned words, and links are off by default. If it is unsure or the reply contains a banned word, it doesn’t publish: it leaves you a draft in “Waiting for you”. You can test it with a sample comment without publishing anything.
Updated November 10, 2026.
Your next comment can already be a customer
Start free with 50 people a month. If you already have an account, open Social Chat and create your first reply.