Managing a business's social media presence today means juggling several apps: one to schedule posts, another to answer Instagram DMs, another for WhatsApp, and none of them talking to each other. InBoxIA's Social Hub centralizes all of that in a single panel: content planning, AI image and video generation, and automatic message handling on Instagram and Facebook, coordinated with the same agent already handling your WhatsApp.
The problem with managing social media without a centralized system
When every social network is managed separately, three things happen: time gets lost jumping between apps, direct messages get missed because nobody checks them as consistently as WhatsApp, and content gets published with no editorial plan, on a "I need to post something today" basis.
What Social Hub includes
Social Hub is organized into four plans depending on the business's size and needs:
- Social Free (free): connect 4 social networks and schedule posts manually from a calendar, with basic metrics from the last 30 days. Great for testing the system before committing to more.
- Social Studio ($49/mo): built for freelancers and personal brands promoting themselves — AI-generates up to 30 images, 8 reels, and 20 stories a month, with advanced scheduling.
- Social Brand ($89/mo, the most popular plan): for businesses already selling through social media — includes maximum AI output (150 images, 24 reels, 80 stories a month), automatic direct message handling on Instagram and Facebook, an AI-suggested editorial calendar, and management of up to 3 brands.
- Social Agency ($179/mo): for agencies and multi-brand management, with 32+ connected networks, unlimited brands, and automatic replies across all networks with custom rules and PDF reports for your clients.
Why WhatsApp + social media together matters
Most social media management tools don't touch WhatsApp, and most WhatsApp chatbots don't handle Instagram or Facebook. The usual result is two systems that don't talk to each other, with the customer lost somewhere in between.
With Social Hub built into InBoxIA, a customer who discovers your business through an Instagram reel, messages your DMs, and finishes the conversation on WhatsApp doesn't have to repeat anything: context is preserved, and you get a single view of the whole relationship with that customer, no matter where it started.
How to get started
- Sign up at InBoxIA — the Social Free plan needs no card.
- Connect your networks: Instagram, Facebook, and whatever else your plan supports.
- Set your editorial calendar or let AI suggest one for your industry.
- Turn on automatic DM handling (from the Social Brand plan up) so no direct message goes unanswered.
If what you care about most is centralizing Instagram with your WhatsApp support, we have a specific guide on how to centralize Instagram and WhatsApp with AI. And if you're still not sure how many channels your business actually needs, this guide can help before you pick a plan.
FAQ
Is Social Hub the same as InBoxIA's WhatsApp chatbot?
They're complementary products. The WhatsApp chatbot handles sales and support conversations with AI; Social Hub manages content planning, AI image/reel generation, and automatic direct message handling on Instagram and Facebook.
Do I need the most expensive plan to get automatic DM replies?
Automatic direct message handling on Instagram and Facebook is available from the Social Brand plan up. The Free and Studio plans focus on planning and content generation.
How many social networks can I connect?
It depends on the plan: 4 networks on Social Free, 7 on Social Studio, 15 on Social Brand, and 32 or more on Social Agency, built for agencies managing multiple clients.
Can I try it for free?
Yes, the Social Free plan lets you connect 4 networks and schedule posts manually with no card required.
One conversation, no matter where it starts
Your customer doesn't think in "channels" — they think about your business. Social Hub exists so you don't have to think in separate channels either: one system managing your content, your direct messages, and your WhatsApp, with shared context across all of them.
